Where do you deliver?
We cover most of Newcastle and the postcodes of:
We are continuously growing and trying our best to service as many areas as possible so stay tuned if we do not cover your area just yet as we will be coming to your area very soon.
How do I pay?
The best way and preferred payment method is via direct debit which is set up after your first week of deliveries. This means the whole process is automated on a 4 weekly basis. There is no payment up front and you will always receive an email invoice with a breakdown of your order before the direct debit is instructed.
We do alternative payment methods available, however direct debit is our preferred method. Please contact a member of our helpful team either via live chat or email us at firstname.lastname@example.org to discuss alternative payment methods.
My order wasn't delivered?
If we were only able to deliver part of your order to you, it may be that unfortunately some of the products in your order became out of stock. We apologise for the inconvenience. Please notify us within 2 working days of when the products should have arrived and we will either arrange to have such products redelivered as soon as possible after such notification or arrange for a refund. If you’d like to get in touch to speak to us about it further, you can call contact our customer services team live on our website or email us at email@example.com and we’ll look into it for you.
What's a regular order?
Regular orders are a hassle free way to get the products you love delivered to your door on an ongoing recurring basis. To set one up, all you have to do is find your favourite products, click checkout button and choose the days on which you’d like to have them delivered or you can chat to one of our customer service team on our live chat. Your delivery will be a reoccurring one unless stated otherwise by selecting one off delivery at checkout.
How do I adjust a regular order?
To make an adjustment to your regular order going forward, just email us at firstname.lastname@example.org or speak to our of customer service team via the live chat on our website. However, we need 48 hours notice to make these changes to your order.
How can I add an extra item to my regular order?
You can add new products to your regular order any time by following the same steps you did to set up your original regular order, just select and add to cart the products you’d like to add and at the checkout make sure to enter your account number so the new products will be included in your regular order going forward or can chat with one our customer service team via the live chat.
I'm going on holiday, how do I pause my delivery?
To pause your regular order whilst your away please give us 48 hours notice so we can place a holiday stop on your account and can also place a resume date for your regular deliveries to start back on your arrival, you can do this via email to email@example.com or can talk to one our customer service team via the live chat on our website.
How do I change to location where my order is left on delivery?
If you’d like us to leave your deliveries in a new safe place, you can let us know by live chat, email, or voicemail and we will update the notes on your account for your next delivery date.
Will you ever substitute a product if you don't have it?
Yes, if there’s a product in your order that we’re unable to deliver then we’ll do our best to substitute it with a good alternative for you. If you do receive a substituted product then you’ll only be charged the price for the original product or, if the substitute is cheaper, we’ll refund you the difference.
If for any reason you’re unhappy with your substitution, just give our Customer Services Team a message via live chat or email us at: firstname.lastname@example.org and we’ll be happy to give you a refund.
Has my delivery time changed?
In order to make sure we can deliver to everyone by 9am, we may need to adjust the time we deliver to you every now and then as the delivery routes depend on the deliveries for that day.
How do I set up my first order?
You can talk to one of customer service team on our live chat, submit a form and request a call back, can send us an email to email@example.com and you can order online by having a browse of our range and choose the products you’d like on your regular order by add to cart and selecting your days of service in delivery and adding any additional notes such as safe place etc.
Can I order some products just as a one off?
Yes we have created a dedicated next day app solely for this reason you can download it and place your order there free of delivery charge and will be delivered the next day.
It's pretty much a supermarket on wheels
App Store - Next Day Newcastle
Play Store - Next Day Newcastle.
Please use this link to download our Next Day app: https://qrco.de/bbygIX
What if I receive a product I haven't ordered?
If you receive a product you have not ordered please report it to us within 48 hours to make sure you will not be charged for this product as we are all human and mistakes happen we will happily refund you. If this is not reported you may be liable especially if not reported or intentionally receiving products to later report you did not want them or it was meant to be a single delivery. You will be liable for all products delivered if not reported.