Frequently asked questions
My order wasn't delivered
We’re really sorry we weren’t able to deliver to you this morning, please notify us within 3 working days of when the products should have arrived and we will either arrange to have such products redelivered as soon as possible after such notification or arrange for a refund. If you’d like to get in touch to speak to us about it further, you can call our customer services team on 01919064148 and we’ll look into it for you.”
Only part of my order was delivered
If we were only able to deliver part of your order to you, it may be that unfortunately some of the products in your order became out of stock. We apologise for the inconvenience. Please notify us within 3 working days of when the products should have arrived and we will either arrange to have such products redelivered as soon as possible after such notification or arrange for a refund. If you’d like to get in touch to speak to us about it further, you can call our customer services team on 01919064148 and we’ll look into it for you.
What's a regular order and how do I set one up?
Regular orders are a hassle free way to get the products you love delivered to your door on an ongoing basis. To set one up, all you have to do is find your favourite products, click checkout button and choose the days on which you’d like to have them delivered. Your delivery will be a reoccuring one unless stated otherwise by selecting one off delivery at checkout.
How do I change my regular order?
To make an adjustment to your regular order going forward, just give us a call on 01919064148 or leave us a voicemail with the updated order, even send us an email. However, we need 24 hours notice to make these changes to your order.
How do I add an extra item to my regular order?
You can add new products to your regular order any time by following the same steps you did to set up your original regular order , just select and add to cart the products you’d like to add and at the checkout make sure to enter your account number so the new products will be included in your regular order going forward.
I'm going on holiday, how do I pause my deliveries?
To pause your regular order whilst your away please give us a call with 48 hours notice so we can place a holiday stop on your account and can also place a resume date for your regular dleiveries to start back on your arrival.
I want to change where my milkman leaves my delivery
If you’d like us to leave your deliveries in a new safe place, you can let us know by phone, email, or voicemail and we will update the notes on your account for your next delivery date.
I'd like to receive some of my orders every other week
You can choose to have products delivered weekly or fortnightly or monthly, when you set up your regular order. Just make sure to leave a note explaining the frequency you would like you delivery when you check out in the notes section so we can make these arrangements for you.
Will you ever substitute a product if you don't have it available?
Yes, if there’s a product in your order that we’re unable to deliver then we’ll do our best to substitute it with a good alternative for you. If you do receive a substituted product then you’ll only be charged the price for the original product or, if the substitute is cheaper, we’ll refund you the difference.
If for any reason you’re unhappy with your substitution, just give our Customer Services Team a call on 01919064148 and we’ll be happy to give you a refund.
Why has my delivery time changed?
In order to make sure we can deliver to everyone by 9am, we may need to adjust the time we deliver to you every now and then.
How do I set up my first order?
You can give us a call, request a call back, over email and have a browse of our range and choose the products you’d like on your regular order by add to cart and selecting your days of service in delivery and adding any additonal notes such as safe place etc.